Refund & Return Policies

 

Sound Healing Products ensures your satisfaction with the quality all of our products. 

If you are dissatisfied for any reason, return the product(s) within 90 days for a replacement or full refund.

Please note all Tuning Fork products are subject to a 20% restocking fee.

 

We are committed to giving you the best service possible. Please email us if you have any comments.

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2022 Delays in Shipments 

As of February 15th, 2022 we have been experiencing extended delays to shipping fulfillment. We apologize for the inconvenience of this and appreciate your patience. 

U.S orders have been recently delayed by 2 weeks or more.

International shipments are experiencing shipment delays of 4 weeks or more. 

We strive to process our orders for shipment within 1 business day. Once the package leaves our store we have no control of when or how the package arrives. We strongly recommend adding insurance to your order if the value is over $100. 

We are unable to cancel a package once it has been shipped. For this reason, we cannot process a refund due to shipping delays. If your order is delayed over 90 days, please contact us so we can investigate if the package was lost by the courier. 

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Refunds are for product charges only, shipping charges are not refundable unless shipment is delayed past 90 days from shipment date.

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You (the buyer) are responsible for paying your return shipping charges for any packages that you return unless the customer has a membership discount applicable. All products to be returned require a return authorization number prior to their return. Note that all returned products must be in the same condition as when they were received, including original box and packaging. 

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